Terms Of Use

Terms Of Use

Welcome to www.darjuv9.com If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our policies govern ‘Darjuv9 Enterprises Pvt. Ltd.’ relationship with you in relation to this website. The terms ‘Darjuv9’ or ‘Company’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is CB 326 Second Floor, Naraina, Ring Road, New Delhi-110028. The term ‘You’ refers to the Direct Seller or user or viewer or customer of our website. The access to and use of the www.darjuv9.com website (hereinafter the ‘Website’) and the information, materials, products and services available through the Website are subject to these terms of use (the Website Terms of Use).

In addition, for Darjuv9’s Direct Sellers (hereinafter referred to as DSs), the documents constituting the Direct Seller Contract apply and for any purchases of goods or services, our Refund Policy applies.

The Website “Terms of Use” may be updated from time to time. The updated versions will be posted on our Website and are effective immediately. When using the Website you should regularly verify whether the Website Terms of Use have been updated or amended.

The Website provides information on Darjuv9, Policies, Business terms and Darjuv9 products and services, is intended only for use from India and is in conformance with laws of India. Darjuv9 disclaims any liability and responsibility for use of the Darjuv9 Website from other countries.

The contents of the pages of this website is for your general information and use only. It is subject to change without notice. Users are advised to rely on information posted herein for any purpose only after verification and confirmation of the same from authentic and authoritative sources. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any product(s), service(s) or information available through this website meet your specific requirements. Neither Darjuv9 nor the site developer is responsible for any consequences that may arise out of using such information without verification / confirmation. There may be time gap in internet/online posting/ transmission of information and availability of such information at browsers’ end. The exact status may be confirmed from source.

Surveys and Promotions

You may voluntarily provide Personally Identifiable Information to participate in occasional surveys, user polls or to answer questionnaires. This information is used by us to better our products and services. We may also use this information to provide you marketing and promotional material. If you do not wish to receive any such material, you can adjust the setting for the same through a link provided in the email communication or send us an email at admin@darjuv9.com

By signing up on our website you agree to receive additional promotional information regarding our products and services via SMS, Email, phone call or any other medium decided by the Company in future.

No contents / portion of the contents, graphics, picture or presentation in this site may be used without explicit permission in writing from the Authorised Signatory/Management of the company. Usage of contents / parts thereof without verifiable and expressed permission from company’s authorized person will attract legal consequences.

1. Password Protected Parts of the Darjuv9 Website

The password-protected parts of our Website are intended exclusively for DS's (Direct Sellers) and Franchisee(s) in India.

Please note that Passwords should not be shared with any other person/third parties to prevent unauthorized access. If you become aware of any unauthorized use of your password, you should notify our office immediately. We hereby disclaims any liability and responsibility whatsoever for damage caused as a result of negligent or improper use of passwords.

2. Purchase Policy

We accept payments through Debit/Credit Cards, online banking, NEFT/RTGS, Demand Drafts. You might be required to provide your debit or credit card details to the approved payment gateways while making the payment. In this regard you agree to provide correct and accurate credit/debit card details to the approved payment gateways for availing services on the website. We advise you not to save debit/credit card details on website. You shall not use the credit/debit card which is not lawfully owned by you i.e in any transaction, you must use your own credit/debit card. If we observe or brought to our notice that the card details provided by you are not legally owned by you or is misrepresentation or in a way fraudulent or against banking norms and applicable law(s), then Company may initiate suitable action against that person which deemed appropriate. The information provided by you will not be utilized or shared with any third party unless required in relation to frauds verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/debit card details. Darjuv9 expressly disclaims all liabilities that may arise as a consequence of any unauthorised use of your credit/debit card. If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same from your bank/financial institution whether or not your payment is successful while placing the order. Only you may be aware of any problems that may occur during the purchase process. Darjuv9 will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

3. Product Disclaimer

The information about our products as available on our website or printed on products/packages is not intended to diagnose, treat, or cure any disease. This information is intended as an introduction to value addition in life through supplements. Our products aim at maintaining holistic balance in body and immunity level but are no way substitute of medical diagnosis. We are not medical professionals or researchers hence we cannot prescribe what product, composition, dosage can cure your disease or disorder. We cannot answer medical questions to prescribe cures, treatment or to guess what is wrong with you. Please do consult your health practitioner/ doctor about your health conditions and use our supplements for value addition in life. Any product used in excessive amounts will invite problems.

We shall be responsible for the quality of products only if such products are bought from us or through our franchise outlets or authorised Direct Seller(s). The buyer shall be solely responsible for all consequences for the purchase and use of products bought from unauthorised sources including unauthorised websites, E-commerce marketplace or unauthorised party.

Refund and Return policies:

We are committed to deliver you best quality products and guarantee your full satisfaction.

If for any reason you are not completely satisfied with the products, you may return it within 30 days of purchase for a refund as per the terms of the Returns Policy. The refund policy is applicable only for products in marketable condition, accompanied with an invoice and relevant ID proof of the Customer. This policy does not apply to products that have been intentionally damaged or misused. It is incumbent upon the Customers/Direct Sellers to follow the Customer Product Refund Policy in letter and spirit.

Customer/Direct Sellers may return the products within 30 days of purchase subject to following conditions:

• If the product is in marketable** condition and is returned within 30 days of invoice date accompanied by original invoice full refund will be given.

• If the product is in marketable** condition and is returned within 30 days of invoice date not accompanied by original invoice refund after deduction of Taxes levied will be given.

• If the product is in Unmarketable*** condition and is returned within 30 days of invoice date refund value will be assessed by appointed officer/authorised representative and appropriate value will be given.

**Marketable refers to products that are unopened and sealed.

***Unmarketable are products, which have been partially used/opened/ damaged.


• The Customer/Direct Seller must return the product(s) to our head office personally or by courier.

• Condition refers to the condition in which the stock is received back from the customer/ Direct Seller on return. The product can be 'marketable' or 'unmarketable' depending on the condition of the returned stock as assessed by our executive.

• BV/PV adjustment of Products returned shall be processed in the same Payout. Total BV/PV of the returned products will be deducted from the returning Direct Sellers account.

If customers return products directly to Darjuv9, BV/PV adjustment shall be done from the Direct Sellers payout account & any excess amount paid shall be recoverable from the Direct Seller.

5. Darjuv9's Privacy Statement and Policies

All personal data provided to Darjuv9 while using the Website will be handled carefully in accordance with the Website Privacy Policy. All information provided to us during the use of the Website must be correct, complete, and up to date. If we have reason to believe that inaccurate, incorrect, incomplete or outdated information or document has been provided/ submitted, access to the Website may be limited or blocked.

6. Children’s Privacy Protection

Our website neither targets nor is intended for children below the age of 18. Shopping/Sign Up is restricted for persons below 18 years age.

7. Copyright and Use of Darjuv9 Website Materials

The Darjuv9 Website and materials made available on the Darjuv9 Website are protected by intellectual property rights, including copyrights, trade names and trademarks, including the name Darjuv9 and the Darjuv9 logo, and are owned by Darjuv9 or used by Darjuv9 under a license or with permission from the owner of such rights. Materials protected by such intellectual property rights include the design, layout, look, appearance, graphics, photos, images, articles, stories and other materials available on the Darjuv9 Website (collectively, Website Materials) and associated apps.

Website Materials may only be reproduced, distributed, published or otherwise publicly presented based on a prior written consent by Darjuv9. As an exception to this rule, Darjuv9 grants DSs a limited, non-exclusive, revocable license to use Website Materials solely for the purposes of operating their businesses by downloading, storing, printing, copying, sharing and displaying Website Materials, provided that the Material is unaltered and the source of information is quoted in case any Website Materials are disclosed to third parties. Should you have additional questions on the use of the Website Materials, please contact us at admin@darjuv9.com

The right to use the password-protected parts of the Darjuv9 Website as a DS or a Franchisee ends on termination of the DS Contract or Franchisee Contract without the need for any further actions by Darjuv9. In the event of termination thereof, the DS or Franchisee are not permitted to use website material and must delete or destroy all stored, printed or copied materials, unless they must be retained to comply with legal requirements.

8. Links to Other Websites

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We are not responsible or liable for the information or materials made available by such third party websites. We encourage you to read the terms of use and privacy statements of all third party websites before using such websites or submitting any personal data or any other information on or through such websites.

9. Limitation of Liability, Disclaimer of Warranties and Indemnification

To the extent permitted by applicable law, neither Darjuv9 nor its Management/affiliates shall be liable for any direct, indirect, consequential or other damages whatsoever, including but not limited to property damage, loss of use, loss of business, economic loss, loss of data or loss of profits, arising out of or in connection with your use or access to, or inability to use or access the Darjuv9 Website or its content.

Darjuv9 will use reasonable efforts to ensure that the information and materials provided on this Website are correct. However, Darjuv9 cannot guarantee the accuracy of all information and materials and does not assume any responsibility or liability for the accuracy, timeliness, performance, completeness, suitability or authenticity of any information and materials contained on this Website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We do not warrant that the operation of this Website will be uninterrupted or error-free, or that this Website is free from viruses or other components that may be harmful to equipment or software. Darjuv9 does not guarantee that the Darjuv9 Website will be compatible with the equipment and software which you may use and does not guarantee that the Darjuv9 Website will be available all the time or at any specific time.

You agree to indemnify, defend and hold Darjuv9 and its Management, affiliates harmless from any liability or loss, related to either your violation of these Website Terms of Use or your use of the Darjuv9 Website.

10. Restricting or Blocking Access to the Darjuv9 Website for Violations of the Website Terms of Use

In case of a violation of these Website Terms of Use, particularly in case of use of the Darjuv9 Website or individual elements of the Darjuv9 Website for other than its intended use, access to the Darjuv9 Website may be restricted or blocked.

Darjuv9 generally reserves the right to partially or entirely alter, block, or discontinue the Darjuv9 Website or its content at any time and for any reason.

11. Severability Clause

Should one of the provisions of these Website Terms of Use be invalid or declared invalid by a court, this will not affect the validity of the remaining terms.

12. Jurisdiction

The use of the Darjuv9 Website and these Website Terms of Use are governed by the laws of India. The courts of New Delhi shall have exclusive jurisdiction for any disputes arising from or in connection with the use of the Darjuv9 Website or these Website Terms of Use.

13. Notice

If you have any suggestions, comments or inquiries about these Terms of use, if you would like to update information we have about you, or to exercise your rights, you may contact our Grievance Department at grievance@darjuv9.com