Security and Privacy Policy

Security and Privacy Policy


Ensuring the security of the personal information you submit is a priority of DARJUV9 Enterprises Pvt. Ltd. (hereinafter referred to as ‘DARJUV9’). Our Privacy Policy was developed as an extension of our commitment to combine quality products and services with integrity in dealing with our users and reflects our commitment to your privacy and security.

By using our web site, you consent to the collection and use of information by DARJUV9 as described in this Privacy Policy.

DARJUV9 adheres to the privacy principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.

This privacy policy covers the collection and use of data through the web site www.darjuv9. com and the smart phone application. The Websites and Smart Phone Apps are collectively referred to as the “DARJUV9 Site”. We want your use of the DARJUV9 Site and the services we offer to be productive and safe and we have taken great efforts to keep your information confidential and secure at all times within our system. If you have questions or concerns regarding this statement, you should contact admin@darjuv9.com Our Privacy Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.

Personal Information

The DARJUV9 Site collects different types of personal identifiable information such as name, address, email address and phone number. When you download and use the Smart Phone Apps, we automatically collect information on the type of device you use, operating system version, and the device identifier.

We send you push notifications from time-to-time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.

In order to tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to voluntarily provide us with information regarding your personal or professional interests, demographics, experience with our products, and contact preferences.

Generally, you can visit the DARJUV9 Site as a visitor/customer/purchaser without entering any personal identifiable information. However, if you choose to place an order on the DARJUV9 Site, we require that you provide your name, mailing address, billing address, email address, phone number, banking details etc.

All of this information is necessary for us to complete the transaction and notify you of your order status. For Direct Sellers, the purpose of the DARJUV9 Site is to manage your account, remunerations, recognitions and network of direct sellers. If you are a direct seller, the DARJUV9 Site allows you to order products and manage your account by logging in by username and password.

While signing in to become a DARJUV9 direct seller and thereby obtain access to DARJUV9 site, we collect your personal identifiable information, including your name, address, telephone numbers, email address, date of birth, bank account information, and ask you to submit KYC documents such as your AADHAR Card, PAN number etc as per the Direct Selling Guidelines issued vide F. No. 21/18/2014-IT (Vol-II) dated 9th September, 2016 by Department of Consumer Affairs (Ministry of Consumer Affairs, Food and Public Distribution, GOI) as DIRECT SELLING GUIDELINES, 2016 and notified as G.S.R. 1013(E) dated 26th October 2016 with its true spirit and object and any amendment thereto. This data is necessary to manage your account with DARJUV9 for purposes of identifying who you are, placement of your User ID and of downline direct sellers, compliance management, product ordering, recognition and rewards and remuneration calculations and payment.

We permit your Seniors to see only the following details i.e your name, your ID, Date of association, sponsor’s ID, sponsor’s name, total direct sellers under your ID, BV/PV report.

Testimonials/Product Reviews

If you provide a testimonial or product review on the DARJUV9’s Social Media Site(s), you should be aware that any personal information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages.

For testimonials, we do obtain the customer's consent prior to posting his or her name and video testimonial.

If you enter a comment in a public forum we are not responsible for the personal information you choose to submit in these comments.

If you want to remove your personal information that is being displayed on the DARJUV9 Social Media Site(s), please contact us at admin@darjuv9.com

How We Use Your Information

We may use your email address, mailing address and/or phone number to provide quality customer support or to reach you regarding order status, product or fulfilment issues and other customer service related activities.

We may use your email address, mailing address and/or phone number to contact you regarding new product offerings, special sales, newsletters, market research, and enforcement of the direct seller agreement, legal compliances and other aspects of your use of the DARJUV9 Sites.

If, however, you do not wish to receive such communications, you have the ability to "opt-out" at any time and you will not be contacted further.

From time to time, we may ask you to answer surveys regarding current or future DARJUV9 products, as well as to collect feedback of our product range. Participation in these surveys is always optional. The survey responses are only used in the aggregate, never linked to an individual and taken in order to analyse consumer behaviour, facilitate product development, improve customer service and overall customer satisfaction.

Information Sharing and Choice

We are not an "information broker”. We do not engage in the selling of the profile, contact, web usage habits, behaviour, buying patterns, or demographic information of our customers, users, direct sellers and franchisees.

We use the information we collect about you to process orders, pay commissions and provide the best and most personalized service possible.

Agents/Service Providers

We use third parties such as a C&F, courier company, and franchisee outlets to fulfil orders. We use Live Chat to assist you if you have questions while using our site or regarding your order.

When you purchase a product and use our site, we will share your name, address, telephone number, and email address as necessary for the third party to provide that service.

These third parties are prohibited from using your personal information for promotional purposes or any other purpose aside from what is necessary to provide services to you and us.

Legal Disclaimer

In addition to the circumstances described above, DARJUV9 may disclose or release information when we, in good faith, believe that doing so is reasonably necessary:

  • (i) to comply with the law, judicial proceeding, court order, or legal process
  • (ii) to enforce or apply the terms of User Agreement; or
  • (iii) to protect the rights, property or safety of DARJUV9 Site, our users, or other stake holders.

Social Media Widgets

Our Websites includes social media features, such as the Facebook, Instagram, Linkedin, Pintrest, Youtube, Twitter etc. buttons and widgets, such as the Share This button or interactive mini-programs that run on our site.

These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly.

Social media features and widgets are either hosted by a third party or hosted directly on our web site.

Your interactions with these features are governed by the privacy policy of the company providing it.

Log Files

Like most every web site, the DARJUV9 Site records certain tracking information any time someone visits the site.

For every web page that is viewed, our web server records an IP address, the operating system, browser version and the name of the page that was viewed. This information is not linked to any specific user and is used in the aggregate to maintain, track performance and improve the DARJUV9 Site.

Data Retention

We will retain your information for as long as your account is active, as needed to provide you services and will use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Email & "Opt Out" Policy

We may use your email address provided to contact you regarding the following:

  • 1. User Registration Status (including confirmation of account signup);
  • 2. Order Status and Shipping Notification
  • 3. Online Customer Satisfaction Survey
  • 4. Major changes to the website, addition of new products or services;
  • 5. Promotional and marketing materials that we think you may find useful

If you desire not to receive information about products or services we think may be of interest, you can change the notification options in your account settings.

If you wish to not receive any of these emails, you may opt-out by clicking the Opt-Out link or submitting your email address to unsubscribe@darjuv9.com or by following the unsubscribe instructions within each email communication.

Protecting Your Personal Information

DARJUV9 is committed to ensure the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We place a priority on protecting your Personally Identifiable Information and take commercially reasonable measures to secure and protect such information.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can email us at admin@darjuv9.com

Updating Your Personal Information

Direct Sellers can update or correct their personal information at any time by visiting the "Update Profile" section of the DARJUV9 Site.

Please do contact us at admin@darjuv9.com if you face any difficulty in updating or correcting the information.

Children’s Policy

The Website is not intended for use by children, and children under the age of 18 are not authorized to use the Website and should not submit any personal information to us. We do not knowingly market to or solicit information from children under the age of 18.

Changes in this Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy policy, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy policy at any time, so please review it frequently. All changes shall be effective from the date of publication, unless otherwise provided in the notification.

Acceptance to this Privacy Policy

By signing the DARJUV9 Direct Seller Contract, you acknowledge acceptance of this Privacy Policy in effect at the time of use.

Your Rights

Your rights under applicable law may include access to the personal data we process about you and the right to have such personal data corrected.

How to Contact Us

If you have any comments or inquiries about this Privacy Policy, if you would like to update information we have about you, or to exercise your rights, you may contact our Grievance cell grievance@darjuv9.com